Professional and friendly
We understand that you want any issues resolved quickly and efficiently, and so we provide a level of superior service to match your expectations. We focus on effective, efficient service and pride ourselves on the quality of our engineers, so that we deliver to your satisfaction time after time. We react quickly to any printer/copier issues and deliver a simple and speedy solution to enable your business to continue. At this moment in time we average 34 minutes response time!
Technical Help Desk
Our Technicians are also very effective in resolving issues over the phone. If you think this may be the case, why not try us? just imagine your problem fixed in 5 minutes and you’re up and running again.
From time to time we have resolved many issue by deploying a remote session onto your PC.
• New PCs that require printing
• New servers that require printer drivers
• New servers requiring scan folders
• setting of favourites or templates
• Scans not being received on the PC
• Scans not being received by email
• New scan to email destinations
• New scan to folder destinations
• User box setup
• Pin coding
• Account/Tracking printing
• Adding our monitoring agent for consumables
Machine not on a contract?
Don’t panic as WBS are happy to assist you. Just give us a call and we will be more than happy to quote you for a call out.
We repair a wide range of machines and because we have over 100 years of combined experience in the industry, we know what we are talking about.
You never have to order toners again
We have invested in the latest industry software to provide you with consistently high levels of service. We automate as much as possible so that we do not impact on your time. By using our data collection software, we can collect meter readings automatically and receive toner and fault alerts. This level of automation is something that has been promised by many suppliers for years, but rarely worked. We are happy to show you all of these systems working.